Council to address issues related to Automatic Meter Readers

Published on 09 May 2024

Council strives to ensure the efficient provision of essential services to our community. As such, we are addressing an ongoing issue related to our Automatic Meter Readers (AMRs) utilising the Taggle/MiWater System.

Due to technical challenges encountered with the AMRs, Council’s Water Team is currently engaged in manual water meter readings across the entire community. This process also involves identifying and rectifying any infrastructure issues found during inspections. We anticipate this process will take a couple of months to complete, resolving the issues experienced before once again having automated telemetry for water consumption.

During this transitional period, Water Notices may appear higher than normal, or you may not receive a Notice. These variations could be attributed to catch-up readings from previous cycles, or due to Council protocols not issuing notices for less than a nominal amount. We urge you to refer to the "days read" field on your notices to discern catch-up readings accurately. It's important to note that Water Notices are generated at the end of each quarter and typically cover approximately 90 days per cycle.

To mitigate any potential billing discrepancies or surprises, we recommend that you continue to pay your Water Notices, at least matching the value of your last payment. This precautionary measure will help prevent any unexpected financial burdens once the system rectification process concludes. In the event of an error or suspicion of system malfunction, having paid the original amount due will expedite dispute resolutions and adjustments.

We understand the importance of staying informed about your water consumption and usage patterns. Therefore, we encourage all residents, property owners, landlords, and tenants to take advantage of MiWater, our free Water Monitoring System.

MiWater allows you to register, monitor, and analyse your water usage seamlessly. It provides comprehensive reporting tailored to your property's specific needs. You can register for MiWater by visiting https://narrabri.aqualus.com

We appreciate the patience and cooperation of the community during this period of transition. Rest assured; we are committed to resolving these issues promptly to ensure the continued provision of reliable water services.

For more information and for any questions or concerns regarding your meter reader, please contact Council’s Water Services Team at 6799 6866 or council@narrabri.nsw.gov.au