Lodge a Request

To report an issue or lodge a request, simply fill out our Online Request form below. Your submitted requests are directed to the appropriate service area for faster resolution.

The more information you provide, the quicker we can address your request. Please note that anonymous submissions may limit our ability to update you on progress.

Snap Send Solve: Alternatively, you can use the Snap Send Solve app, available for FREE on iOS and Android. Visit Snap Send Solve Website for more details.

Business Hours: Online requests are monitored during business hours, 9.00 am to 5.00 pm, Monday to Friday.

For urgent matters or emergencies outside of these hours, call 02 6799 6866. You will be redirected to our after-hours emergency call service.